Our Mission: To provide companies with business intelligence that enables management to make better, more profitable decisions and improve company performance.
Our staff of professionals has been providing market research and consulting for over 10 years to companies both large and small. Our clients include Fortune 500 corporations and emerging companies that are destined to be leaders in their industries. Small businesses and non profit organizations also benefit from our survey expertise, and we treat every client with the respect and attention they deserve.
The staff at Universal Survey Research is driven by customer satisfaction and a commitment to teamwork to achieve desired results. We’re located in Big Timber, Montana, where our offices are equipped with state-of-the-art technology and where we incorporate our high country commitment to serving people into everything we do. We provide big city know-how with great technology and good, honest Montana work ethics.
Our Principles
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Value:
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We provide high quality, personalized service to our clients and do it for a fair price. This is our number one priority.
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Fast Turnaround:
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Our turnaround time for survey processing and report production averages 2-3 weeks.
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Anonymity and Confidentiality:
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We have multiple security systems to protect our clients’ data and employee/customer input. All data entry and report production is done in-house by highly trained personnel. Nothing is “farmed out”.
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Accuracy:
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Our data entry specialists enter all data twice and our computer programs check for accuracy and valid responses. Our scanned forms use state-of- the-art computer equipment and software that boasts a 100% accuracy rate.
Meet our Leadership Team
Our talented and experienced strategic market research consulting team is dedicated to exceeding your expectations.
Lisa Mason, President
Since 2007, Lisa Mason has served as President/CEO of Universal Survey Research. Her expertise and leadership skills were developed over her 20 year career in planning and managing market research functions at one of America’s top consumer packaged goods companies. Her enthusiasm for helping businesses sets the tone for the consulting relationship and partnership we establish with our clients. Lisa is an excellent leader who inspires the rest of the team to do whatever it takes to get customers what they need.
Colleen Connor, Vice President, Data Programming
Data is the heart of our business, and under Colleen’s leadership, the integrity of our data is above reproach. Colleen is client-focused, knowledgable, and detail-oriented, which are all perfect traits for directing our data processing and programming operations.
Bonnie Glasgow, Vice President, Operations
Our clients love Bonnie, because she approaches every situation with a can-do attitude and the goal of exceeding expectations. Bonnie has been with Universal for more than ten years and is a valuable resource to our clients, keeping their projects moving forward on-time, on-target, and on budget. She is a major reason clients stay with us for years.